You just received an order letting you know that you have a new order from a buyer on Stockabl, but now you’re not sure what you’re supposed to do next. We got you. Just follow along with this guide!
Step One – Dance
Throw a party – you just got an order! We’ll join ya. ?
Step Two – Accepting the Order
Review the order details from the email you got from us. Be sure to check the shipping while you’re at it!
Once you’ve done that, you need to respond to the order email to let us know if you want to accept as is, make changes, or reject the order entirely. Instructions for each option can be found below. We ask that you do this within 72 hours of receiving the email (preferably ASAP!).
Please respond to order notifications within 72 hours or we will be forced to pester you until you get back to us ?
Keep in mind that there may be more than one maker on an order. You will only see information for your own portion of the order in the email you receive. Responding promptly means that we can process the order faster for everyone, and you get paid sooner!
Order Accepted As Is:
If no changes are necessary, just send us an “all good!”. Once all makers on the order have responded, the order will be accepted and payment will be collected from the buyer at the time this time. You will receive a confirmation email and the order will now be visible on your account dashboard. Your commission will be deposited to the PayPal account on file within 72 hours.
If you would like to start collecting the items to prepare them for shipment before you receive the final confirmation, you may use the invoice from the original order email. We do not recommend shipping the order before you receive the final confirmation email from us that the order has funded.
Order Needs Changes:
If changes are needed (other than reductions in shipping costs), you must obtain consent from the buyer first (their contact info can be found on the order email).
Once you have received confirmation of the changes from the buyer, please forward them to us and we will update the order accordingly. You may CC firstname.lastname@example.org on your email communications if you prefer to keep us in the loop in case of future disputes.
Once the order has been updated to reflect the agreed-upon changes, and all other potential makers on the order have responded, the order will be accepted and payment will be collected from the buyer. You will receive a confirmation email and the order will now be visible on your account dashboard. Your commission will be deposited to the PayPal account on file within 72 hours.
In the event that the order must be rejected in its entirety, please let us know as soon as possible. In your response, please provide a brief reason why for us to convey to the buyer in their cancellation notification. You do not need to take any further action.
Step Three – Managing Accepted Orders
Once the order has been accepted (remember you will receive a confirmation email when this happens), you will be able to access the order from your shop dashboard orders tab.
Hovering over an order gives you options for order management below the order information.
- View Order Details – provides a detailed list of items in the order, how many, prices, as well as any customer notes. This is best printed for your own records.
- Shipping Label – a printable packing list and shipping address label for your orders.
- Order Note – use this area to provide status updates for the customer. Please keep in mind that this fires off an email to the customer with your order note every time you add one.
- Tracking Number – input your tracking and shipping information, including shipping date.
- Mark Shipped – Clicking this button will send an email to the customer (and admin) alerting them the order has shipped.
Step Four – Receiving Payment
Make sure that you have entered the email address associated with your PayPal account in the Payments tab on your shop dashboard. Payments are paid out within 72 hours of receipt of payment from the buyer.
How we calculate your commission
Your payout is the combination of your commission from the sale and the shipping fees paid by your buyer minus payment processing fees assessed by our payment processors.
For US-based sellers this fee is 2.9% + $0.55
International sellers without a US-based PayPal account are charged an additional 2% fee for currency conversion.
If you feel there has been an error in calculating your commission, please submit a support ticket and a member of our team will look into it immediately.
Step Five – Send A Shipping Notification
From your dashboard, you can print a packing sheet with the buyer’s shipping information. Clicking “Mark Shipped” will give you the ability to provide the tracking information for the order directly to the buyer via email.
Once all makers on an order have shipped, the order will be marked as “Complete”.